PRIVACY POLICY
*** Tabacco smoking has been proven to cause cancer, birth defect and other health problems. If you choose to buy our products and smoke them, you are doing it at your own risks and under no circonstances will Legitimate Cuban Cigars be held responsible.
Legitimat Cuban Cigars reserves the right to change its Privacy Policy at any time and you are advised to review this page regularly for any changes. This Privacy Policy was last updated on November 17, 2010.
General Philosophy
Legitimat Cuban Cigars is committed to ensuring that your privacy is protected. This Privacy Policy identifies the ways we ensure that your privacy and the confidentiality of your personal information are protected within our business, whether provided through electronic communications over the Internet or on the telephone. It also outlines what personal information Legitimat Cuban Cigars may collect and how we use or restrict the use of your personal information. The objectives of our Policy are to inform you of our commitments and actions for the protection of personal information and the rules we use to govern when we collect, hold, use or disclose personal information and data.
The privacy of our customers, our employees and visitors to our web sites is of prime importance to us. We are committed, no matter what the circumstances, to protect your privacy and our integrity. Our Policy is designed to meet or exceed the requirements of Privacy laws.
Primarily, individuals could be assured of retaining their privacy while participating in some form of electronic business or commerce. Legitimat Cuban Cigars Privacy Policy applies to all personal information, not just that which is housed within a computer system. Therefore, compliance with all regulations helps put in place safeguards to protect your business information and personal data. This Policy intention is to foster electronic commerce by ensuring the protection of personal information, other benefits derived from the implementation of such a policy promote an organization's reputation and help develop confidence with customers. Companies also are finding that organizational support amongst employees strengthens. Further, by implementing a Privacy Policy, companies can demonstrate a competitive advantage to their customers. Tomorrow's world will cherish the attribute of protection even more strongly. Organizations that demonstrate their support in protecting their customers' personal information will find increased growth as customer confidence expands.
Protection of employee information within the company is of prime importance. By protecting employee data, a company can increase employee respect and loyalty. Increased morale and corporate confidence that employees feel are the direct results of solid and fair policies and procedures.
Our organization needs to continue to prepare itself to comply with legislations. We have completed a readiness assessment, have developed a far more extensive Privacy Policy, have created Legitimat Cuban Cigars level procedures and controls. In addition, anyone may contact Legitimat Cuban Cigars to request access to their information, to put forth complaints and request solutions and to adjust personal information. It is this Officer who constantly reviews the practices and procedures to ensure compliance with the Policy and with legislations.
Our organization's Policy has been developed and encounter several areas of responsibility. These include information technology and computer security, communications and legal services.
An Individual's Rights
Legitimat Cuban Cigars Policy gives individuals the right to know why our organization collects, uses or discloses personal information about them. It also gives an individual the right to expect an organization to collect, protect, use or disclose personal information reasonably and appropriately and not to use the information for any other purposes without again obtaining consent. Individuals have the right to obtain access to their personal information, ask for clarification, and to complain about how an organization handles their personal information.
An Organization's Responsibilities
An organization is responsible for the protection of personal information, the fair handling of it at all times within the organization and in dealings with third parties. These responsibilities are outlined in principles that an organization must follow including accountability, identification of purpose, obtaining consent, limits to collection, use disclosure and retention as well as accuracy, safeguards, openness, access and recourse.
At Legitimat Cuban Cigars, it is imperative that a proper Privacy Policy, in conjunction with the right controls, procedures and training to support the policy, be established, maintained and communicated. It will be these activities that will protect the organization's reputation, encourage employee morale and support and foster customer relations.
Privacy Principles
Legislation is in place to assure individuals that their personal information is safeguarded by private sector companies with whom they conduct business. All organizations must comply with those principles that specify limits and constraints for businesses and the rights of individuals. These principles involve the collection, consent, use, distribution, safeguards to protect, transmittal and complaint procedures of personal information.
Accountability: be responsible for the information which is collected
Identify the Purpose: identify reasons before or at collection
Obtain Consent: before or at collection and if the use changes
Limit Collection: to only what is needed to conduct business or the specific activity
Limit Use, Disclosure, and Retention: control access, consider third parties and outline limits for retention time
Be Accurate: minimize the risk of inaccuracies
Safeguard Appropriately: protect from loss, theft and misuse
Be Open: inform people of your policies and procedures
Grant Access: respond to requests within limited and stated time frames
Provide Recourse: provide a complaint procedure and process
Accountability: be responsible for the information which is collected
Identify the Purpose: identify reasons before or at collection
Obtain Consent: before or at collection and if the use changes
Limit Collection: to only what is needed to conduct business or the specific activity
Limit Use, Disclosure, and Retention: control access, consider third parties and outline limits for retention time
Be Accurate: minimize the risk of inaccuracies
Safeguard Appropriately: protect from loss, theft and misuse
Be Open: inform people of your policies and procedures
Grant Access: respond to requests within limited and stated time frames
Provide Recourse: provide a complaint procedure and process
Our Use
Legitimat Cuban Cigars asks for your name, address, e-mail and other personal information when you join or order through its website or when you return a product or bring forth a complaint about products/services we have provided. The identification information and purchase habits information are used to collect data about your shopping preferences and for us to communicate with you as well as to correct product and service issues.
The information also enables our organization to customize programs as well as products and services to better meet your preferences and to offer you products as rewards/recognition. We may tailor our offers to you based on information you provide when you purchase products and services from us. We may also use information available from external sources including demographic and census data.
We may also consider utilizing on-line surveys to better understand the needs and profiles of visitors and customers of Legitimat Cuban Cigars. Survey information is used for internal management uses only. Your participation in surveys is optional. You will never be asked to respond to any survey to visit our web site or to take advantage of any of its features. This survey information will provide aggregate statistics about our customers and will not include any information or private details that identify you.
At this point in time, we will store data concerning your shopping history, preferences and behaviours for an indefinite time period. If at any time you wish to withdraw, contact us and request that your personal information be rendered inactive. As such, you will not be able to participate fully in promotions and contests.
Keeping Your Information Updated
As a Legitimat Cuban Cigars customer or if you have brought product/service issues to our attention, you are able to access your personal information at any time and are entitled to update, correct, add or delete any of the personal data you have shared with us. You can do this by e-mailing at LegitimatCubanCigars@magellan.com.
Changes to our Privacy Policy
Legitimat Cuban Cigars reserves the right to change the Policy at any time. All changes will be posted on a timely basis on the web site entitled. However, regardless of changes or updates to our Privacy Policy, we will continue to adhere to current legislations and will never use the information you submit under our current Policy in a new way without providing you an opportunity to give us your consent.
Contact Us
Legitimat Cuban Cigars wants to assure you that we are dedicated to protecting your privacy. We also understand that you may have questions and concerns about our organization's Privacy Policies and procedures or changes to our Policy. If you have any comments, suggestions or questions, please contact us at LegitimatCubanCigars@magellan.com
Our Complaint Process
Legitimat Cuban Cigars is committed to ensuring the effective implementation of all of our Privacy Policies and Procedures. Nevertheless, in the event that a dispute, complaint or a problem may arise concerning our privacy policies and practices, a definite procedure for complaint resolution has been established. It is the intent of our organization's complaint policy and processes to provide all customers with a "voice" in such potential adverse matters. The company is committed to resolving issues conflicts promptly, justly, objectively and confidentially.
A written outline of the issue should be forwarded directly to contact us with the title Privacy Officer who in turn will investigate, examine and evaluate all of the facts. On the information gathered and other related details, a formal written decision will be completed and will be forwarded to the customer within 30 days. During the investigation of the conflict, it may be necessary for further private information to be shared with the Privacy Officer or other appropriate parties either internal or external to the organization. In all cases, the Privacy Officer will be responsible for the protection of all the information.
Sharing of Information
Web Site
Legitimat Cuban Cigars collects personal information about you (information that could be used to identify you) when you voluntarily provide it. For example, you are asked to provide your first and last name, address, telephone number and e-mail address when you register. If you e-mail us (for example, to submit a suggestions), we collect your e-mail address. If you purchase Gift Certificates we also ask you for credit card information and will retain these details for our files. Note that you will also be asked to provide personal information if you choose to participate in contests, sweepstakes or surveys.
Legitimat Cuban Cigars uses your personal information to operate the site, to deliver and improve the products and services and if you ask us, to send you information about products, services or promotions that may be of interest to you. Fabulous Acai Berries may also use your personal information to create aggregate information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregate information shows user behaviour as a whole. For example, Legitimat Cuban Cigars might compile personal information to calculate the number of users living in certain geographic areas. Aggregate information is used to market and promote the site.
Legitimat Cuban Cigars may collect information about you and your use of the site through the use of "cookies". Cookies are small data files that are sent to your browser and stored on your computer's hard-drive when you visit certain web sites, thereby "tracking" use of the site. Some browsers can be set to reject all cookies; if you choose to modify your browser in this manner, some pages of the site may not function properly. Fabulous Acai Berries uses the information generated through the use of cookies to estimate the number of people that are using the site and to track the pages of the site that are being visited. This information tells us about user interests and behaviours which can, in turn, be used to provide you with information about products, services or promotions that may be of interest to you.
Linked Sites
You should be aware that operators of linked web sites and advertisers on the site might also collect your personal information (including information generated through the use of cookies) when you link to their web sites or select their advertisements. Legitimat Cuban Cigars is not responsible for how such third parties collect, use or disclose your personal information, therefore, you should check their privacy policies before providing them with any of your personal information.
When We Disclose Information
Legitimat Cuban Cigars reserves the right to release personal information to cooperate with local, provincial or federal agencies to identify those individuals who use or misuse this site or our services for fraudulent or other illegal activities.
How We Protect Your Privacy Online
Recognizing that your privacy is important to you, Legitimat Cuban Cigars employs technical security measures to protect your personal information. However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, Legitimat Cuban Cigars supports encryption technology ito protect your personal information. Our secure web server provides data encryption of your Gift Certificate ordering information, including your name, address and credit card number.
Privacy and Children
Legitimat Cuban Cigars web sites are neither developed nor created to be targeted to children (defined as those under 19) as an audience. As an organization, we do not collect information about the age of our web users. If, inadvertently, personal information is collected from a child, we will endeavour to take all necessary actions to delete the data from our records.
REFUND POLICY
We are dedicated to offering you the best value and service for Cuban cigars. If you have any problem with your order, simply return the items within 30 days of receipt for a refund. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.
Please note that we only accept returns on items that are unopened items in their original product packaging, unless the product is damaged or defective. If the return is the result of our error, the cost of the return shipping is free. Once your return has been received, we will process your refund.